Privacy policy
Last updated: 5 November 2026.
1. Controller
Golan Europe S.L., CIF B16546020, Av. Blai Bonet 8, Bl. 3, Apartamento 301, Santa Ponça, 07180 Calvià, Illes Balears, España. Privacy contact: info@ofertcasa.es.
2. Data we process
What you enter in the form: service, answers to the service questions, province and postcode, description, photos if you attach any, timing and stage, name, phone and email. Plus technical data: date, IP address, browser, referring page and campaign parameters if any. Do not include health data, other people's data or ID documents.
For these requests we do not ask for ID documents, nationality, income or employment status. The financing answer is only an indication for the agency; OfertCasa gives no mortgage advice. The exact address of the property is not needed: the postcode or area is enough; if you write it in the description, only the professionals who take your request (at most 3) see it. These requests are deleted automatically after 12 months.
3. Purposes and legal bases
- Handling your request: confirming it by email and showing it, without your contact details, to registered professionals for that service in your province; and passing your contact details only to the professional you reply to on the platform (or share your phone with). At most 3 professionals can take your request. Basis: your consent (art. 6.1.a GDPR).
- Platform messages and notices about your request: performance of your request (art. 6.1.b GDPR).
- Fraud prevention and security: legitimate interest (art. 6.1.f GDPR).
- Marketing from OfertCasa: only if you tick the optional box (art. 6.1.a GDPR and art. 21 LSSI).
Your OfertCasa request is only shared with OfertCasa professionals. It is not passed to other Ofert network sites without a separate, unticked box that only you can tick.
4. Recipients
Registered OfertCasa professionals (at most 3 per request), who process your data as independent controllers once you reply to them. Processors under contract (art. 28 GDPR): hosting and e-mail (Hetzner Online GmbH (Alemania, UE)). We do not sell your data.
5. Retention
Up to 12 months from sending, unless you ask for deletion earlier; then blocked only for the legal limitation periods. You can delete your request from its link.
6. Your rights
Access, rectification, erasure, objection, restriction and portability at info@ofertcasa.es. You may complain to the Spanish DPA (www.aepd.es).
7. Professionals
If you create a professional account we process your business and contact data, your registration numbers (Estate agent register number (mandatory in Catalonia – AICAT – and wherever the region requires it)) and your platform activity to run the account, billing and fraud prevention (art. 6.1.b and 6.1.f GDPR). The Ofert account is shared across the network: the same e-mail and password work on every site, but each site keeps your requests and charges separately.
Property listing inquiries
This section covers inquiries sent from /inmuebles/, separately from requests for quotes. We store your name, email, optional phone, message, viewing request and preferred times, language, submission and consent dates, confirmation status and the advertiser’s response (including the viewing date and note). We store hashes of the confirmation link and IP for email confirmation and abuse prevention. We send your inquiry only to the advertiser identified in the form, after you confirm your email; the checkbox authorises that delivery. They receive it by email and in their private area. The link expires after 48 hours. The cleanup task deletes unconfirmed inquiries older than 7 days and all inquiries older than 365 days from submission.
You can download and erase these inquiries in Cuenta Ofert → Privacy and data, using the same verified email, even if you have never requested quotes. Each action requires a new email link and your confirmation. Erasure removes the inquiry and response from the active database and advertiser area and invalidates its link. It does not recall emails already delivered to the advertiser or remove backups; contact the advertiser about those emails and info@ofertcasa.es for other rights. If your account is also a professional account, account erasure is unavailable in this panel: request erasure of your inquiries at info@ofertcasa.es.
Search alerts: if you ask for notices of new listings from /inmuebles/, we store your email, language, the search filters, the consent, activation and last-sending dates, the number of emails sent, the list of listings already sent, and a fingerprint of the link and of the IP. The checkbox authorises those emails; the alert is only activated when you confirm it from the link, which expires after 48 hours. We send at most one email every 20 hours and do not share your email with advertisers. Every email has an unsubscribe link that deletes the alert immediately. Alerts never activated are deleted after 7 days and active alerts 365 days after activation. You can also download and delete them from Cuenta Ofert → Privacy and data with the same verified email.